Returns & Exchanges
At Novali, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our streamlined process ensures a hassle-free experience so you can find your perfect fit with confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your package.
Pack and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing